Terms and Conditions
Welcome! Komodo provides its services to you subject to the following conditions. You accept these conditions if you visit or shop at this website. Please read them carefully. In addition, when you use any current or future Komodo service or visit or purchase from any business affiliated with Komodo, whether or not included in this website, you will also be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
This store is operated by Komoju West B.V, incorporated under the law of The Netherlands. Komoju West B.V acts as a authorized reseller of Komodo Co., Ltd. products.
When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, logos, images, graphics, icons, digital downloads, data compilations, and software, is the property of Komodo or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Komodo and protected by international copyright laws. All software used on this site is the property of Komodo or its software suppliers and protected by international copyright laws.
Komodo, its partners, and other logos are trademarks, registered trademarks or trade dress of Komodo and its partners in Japan and/or other countries. Komodo and its partners' trademarks and trade dress may not be used in connection with any product or service that is not this site in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Komodo. All other trademarks not owned by Komodo, its partners or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Komodo, its partners, or its affiliates.
LICENSE AND SITE ACCESS
Komodo grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Komodo. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Komodo. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this website without express written consent. You may not use any meta tags or any other "hidden text" utilizing this site, Komodo and it’s partners names or trademarks without the express written consent of Komodo. Any unauthorized use terminates the permission or license granted by this website. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of this website so long as the link does not portray this website, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Komodo and it’s partners logos or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Komodo does not sell products to children, but sells them to adults, who can purchase with a credit card. If you are under 18, you may use this website only with involvement of a parent or guardian. Komodo reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, blog posts, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Komodo reserves the right (but not the obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant Komodo a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Komodo and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Komodo or its affiliates for all claims resulting from content you supply. Komodo has the right but not the obligation to monitor and edit or remove any activity or content. Komodo takes no responsibility and assumes no liability for any content posted by you or any third party.
Komodo and it’s partners respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Komodo here.
RISK OF LOSS
All items purchased from this website are made pursuant to a shipment or digital delivery contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please see our Return Policy for more information.
Our products which are manufactured or sold by this website. have been set to a high standard of quality and detail with its products and attempts to be as accurate as possible. However, Komodo does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, error-free and the final product may vary. If a product offered by Komodo itself is not as described, your sole remedy is to return it in unused condition. Please see our Return Policy for more information.
Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier. With respect to items sold through this website; when you purchase an item that is in stock, your credit card will be charged when you complete the checkout process. When you place a preorder, your credit card will be charged. When you place a convention pre-order, your credit card will be charged when you complete the order process, and you will be able to pick up your order at the convention site.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by Komodo on an "as is" and "as available" basis. Komodo makes no representations or warranties of any kinds express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Komodo disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Komodo does not warrant that this site, its servers, or e-mail sent from Komodo are free of viruses or other harmful components. Komodo will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
By visiting this website, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Komodo.
Any dispute relating in any way to your visit to this website or to products you purchase through this site shall be submitted to confidential arbitration in Tokyo, Japan, except that, to the extent you have in any manner violated or threatened to violate Komodo’s intellectual property rights, Komodo may seek injunctive or other appropriate relief in the federal court in Japan, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Japanese Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to this website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Please note that all digital sales are considered final. Our support team will do their best to help resolve any technical issues you experience and assist you with downloading, installing and activating your product and in some cases, it may require the support team of one of our partners.
However, customer satisfaction is very important to us, thus we do accept refund requests. Refund requests will be reviewed on a case-by-case basis, and issued at Komodo's discretion.
Refunds are more likely to be issued if the following conditions are met:
- The product has not been activated OR downloaded.
- The time of your request for refund/credit is no more than 14 days from time of purchase.
We will likely not satisfy refund requests due to your PC not meeting the minimum requirements or based on the incompatibility of our products with third-party software other than those which are specified as compatible in a description available on the preview page of each product. Due to the nature of digital material included in DLC (graphic and audio packs), DLC are considered non-refundable.
OFFICE ADDRESS (Europe Representative Office)
Komoju West B.V
1181 VX Amstelveen,
OFFICE ADDRESS (Japan Representative Office)
Komodo Co., Ltd.
Ichigo Kichijoji BLD. 4F
2-5-10 Kichijoji Hon-cho, Musashino-shi